Studio Success
Formula
Module 10 - Engage & Retain Top Talent
Lesson 29 - Communication is Key
There are many ways we can communicate with our families at our studio from email to phone to text messages, not to mention direct mail. In this video I’ll share with you the most effective ways to communicate with your clients (students and parents) for different situations.
Lesson 30 - Financial Freedom Feedback
I know we don’t always like to hear it, but feedback from your students and parents is crucial for moving your studio forward. In this video I’ll explain how to go about getting feedback, how often and then what to do with it. Your clients will love that you’ve reached out to them for their opinions and you can greatly improve your business from implementing a simple non-damaging feedback strategy.
Lesson 31 - Managing Complaints and Dissatisfaction
No matter how hard we try to please everyone, we’re going to have unhappy customers. In this video I’ll walk you through how to manage these sticky situations to ensure your reputation stays intact and that there is minimal impact on the studio.
Lesson 32 - The Ultimate Open Door Policy Plan
As studio owners we are sometimes scared to be too accessible to parents. The truth is, to keep high retention rates you need to ensure you’re being seen and that you are available. In this video I’ll take you through the steps for how to effectively implement a keep in touch strategy to boost retention.